Terms & Conditions

FEELING UNDER THE WEATHER

If you're feeling unwell, kindly refrain from attending your appointment. Get in touch as soon as possible to cancel or reschedule your appointment. I recommend that you consult your local GP if unsure to receive this form of physical treatment and/or prescribed exercises.

LATENESS

Out of respect and consideration for your practitioner and other patients, please arrive at your appointment a few minutes early. If you arrive late, your session may be shortened in order to accommodate other following appointments.

CANCELLATIONS & NO-SHOWS

No-shows and late cancellations are difficult for contracting practitioners, which means other patients miss out and we lose income. You can cancel or reschedule anytime with a minimum of 24-HOURS notice. Please also understand that if you CANCEL or RESCHEDULE within 24-HOURS of your appointment time, you will be charged the FULL amount. Late arrivals will be seen for the remainder of the appointment time only.

USEFUL TIP: To avoid a cancellation fee, consider offering your appointment to a friend or family member who could benefit from the treatment. Be sure to notify Craig of any changes with plenty of notice.

UNDER THE AGE OF 18

If you are under the age of 18 years old, parent or guardian consent is required in order to receive treatment. A chaperone may also be advised depending on the situation.

PAYMENTS

Payments are required within 48-hours of receiving treatment. Invoices are sent after your appointment. Please contact me if you have any difficulties.

​OUTSTANDING BALANCES

Clients whose balances remain outstanding for over 48-hours may be limited to further services until the balance is settled in full. Kindly ensure full payment is made within 48-hours.